Contact

We reply within 24 hours on business days. Complaints are registered and resolved within 10 days.

You'll receive a reference number by email. If you're not satisfied with the outcome, you may take it to the Financial Regulatory Commission.
Write to us directly
Backer support
Pledges, payments, refunds and receipts
support@fundly.mn
Creator enquiries
Submitting a project, curation criteria, partnerships
creators@fundly.mn
Personal data
Requests to see, correct or delete your data
privacy@fundly.mn
How complaints are handled

Every complaint and technical incident is entered in our register, given a reference number, and recorded with how it was resolved. We respond within 24 hours on business days and resolve within 10 days. That register is the basis of our monthly reporting to regulators. If you are not satisfied with the outcome, you may take it to the Financial Regulatory Commission.

Company details

Meridian Technologies LLC
Ulaanbaatar, Mongolia

We have applied to the regulatory sandbox operated by the Bank of Mongolia and the Financial Regulatory Commission. We are not a bank or a payment institution.

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